Collins Funeral Home customers in their own words:
Mark Shriver recalls his experience letting his father Sargent go into the care of John & Terry McHugh, third-generation funeral directors at Collins Funeral Home.
Click the image at right to read an excerpt from “A Good Man.”
“Very impressive. Everything was handled efficiently and professionally. Best of all, the services and costs were spelled out in detail on your website. No other funeral home does that!” – Raymond, Kensington, MD (February 2019)
“Thank you very much for helping us so much. We are very grateful.” – Frank, Havre de Grace, MD (January 2019)
“For over 40 years, I have used and recommended Collins Funeral Home. They are the perfect place for these difficult services. Thank you to Terry and all who helped us in this last situation.” – Sonia, Bethesda, MD (January 2019)
“Every aspect of our bereavement process was covered and we were very thankful for the excellent service and care and comfort. Derek was very specific and precise. It made us comfortable that we were in good hands.” – Janet, Silver Spring, MD (December 2018)
“Joe was outstanding and very helpful. He was extremely patient with all our questions and looked up info we needed from previous funerals- our dad and two brothers. The care and concern of Joe made my sisters who came with me to make arrangements very peaceful. We knew we had come to the right place. Thanks so much.” – Mary, Gaithersburg, MD (November 2018)
“We have used Collins for all our family members who have passed away. We are always very satisfied. Rick walked us through every step of the process. He was very supportive and responsive to our needs.” – Robin, Ellicott City, MD (November 2018)
“Excellent! Rick and I hit if off immediately.. The Funeral Mass for my mother was beautiful. I was so pleased with all of the arrangements. Collins took care of everything and Fr. Leary and staff at St. Andrew’s were great. I was so lucky- I could not have asked for a better send off for my mother.” – Debra, Wheaton, MD (November 2018)
“I cannot thank Collins Funeral Home enough for their professionalism and well-directed services for both my mother and father. I appreciate the quality customer service and kindness that your funeral home provides during the most expected times.” – Kelly, Silver Spring, MD (October 2018)
“You did a wonderful job on making my mother’s appearance good. There was also great communication. Mr. Lotz helped to make a difficult day easier. He took time to explain things and to allow me time to process. Thank you so much!” – Linda, Gaithersburg, MD (October 2018)
“Mr. Gates was very helpful. He gave us guidance when we needed it and clearly respected our decisions as we made them. The appointment was smooth and moved at a nice pace. As the responsible person, I felt that we were in good hands and that we were well taken care of before the funeral, between the funeral and the burial, and at the burial site. Several of my siblings also commented that Mr. Gates had been professional and helpful.” – Kathleen, Silver Spring, MD (October 2018)
“Mr. Skiles was wonderful during this difficult and sad time for our family. He was a great help in guiding us through this process. We are from out of the state and he was of great assistance.” – Susan, Keller, TX (October 2018)
“The conference was comfortable, personable and handled very professionally in a compassionate way by John. Thank you so much for your kindness! Everything was well done. I will never forget your efforts and success at locating beautiful property for personal sale to us. So quickly done and not an easy task.” – Catherine, Derwood, MD (October 2018)
“Our family was so happy with the kindness shown to family. We have always in the past and its nice to know your family has continued its high standards. God bless you and thank you. Please tell everyone involved thank you.” – Joan, Germantown, MD (August 2018)
“The services were wonderful and our family was well taken care of. Thanks to all of you, especially Derek. He was very, very helpful. He addressed all of our requests and took care of the details like arranging properly the ribbons on my Dad’s uniform.” – Rebecca, Rockville, MD (August 2018)
“Keep up the great job and customer service. Thank you for everything you have done for my family.” – Cecilia, Jefferson, MD (July 2018)
“We are very pleased with the service that was provided throughout the process. All the staff was very helpful and professional. Mr. Lotz was very helpful and provided exceptional service. We were very happy with his services and grateful that he answered all of our questions. Thank you for everything.” – Rafael, Hyattsville, MD (July 2018)
“Pre-plan and pre-pay is a wonderful idea. We first did this while living in Florida. We moved back to the area and Collins was willing to transfer those plans.” – Barbara, Silver Spring, MD (June 2018)
“In times so sad, your staff was understanding and great. When you come in to the home it feels comforting and like family. I always recommend you guys. Thank you for everything.” – Arsenia, Washington, DC (June 2018)
“Excellent. Derek was thoughtful, low stress, and made suggestions that hadn’t occurred to me. I had a harsh/unkind experience at a prior, local funeral home. Thank you to Derek and all of your staff for helping me through this with compassion, courtesy, and professionalism. I will definitely recommend Collins to others.” – Terry, Bethesda, MD (June 2018)
“We were made to feel at home and comforted. Joe was obviously skilled and knowledgeable, very capable of dealing with our wanting to have time to edit the death notice, experienced about Arlington arrangements. When we had to await Arlington’s action on my father’s qualification, he obtained documentation from the Naval Archives and submitted very efficiently and guided us through the process. Joe was warm and caring. The best.” – Diana, Glen Side, PA (June 2018)
“This was really a good experience from planning to the actual funeral. The appearance of my husband was excellent. He looked so peaceful and natural” – Charlotte, Kensington, MD (April 2018)
“Arrangements were made by my mom years ago. However, the conference with Terry to finalize plans was excellent!At my emotional and sensitive times, it so helps to have such wonderful support, caring and sympathies expressed by such an excellent team as provided by Collins. THANK YOU!” – Michael, Gaithersburg, MD (April 2018)
“My family have been using your services since 1981 and you have always been kind, caring, dependable and professional. I am very grateful. Mr. Lotz was kind and informative. A real professional in his field. Thank you.” – Kathleen, Silver Spring, MD (March 2018)
“Thank you for your professionalism and organization when I first called after the passing of my mother- there was immediate attention. Everytime I went, called, or had a question it was taken care of with compassion and again, great professionalism. I appreciated John’s and Rick’s patience, kindness, stoicness. Everything was well organized and made easy. Thank you!” – Yvette, Dunn Loring, VA (March 2018)
“My siblings and I were very happy with the guidance we received in planning our mother’s funeral. We received so many comments about how beautiful our mother looked. Having an open casket can be so unsettling for people, but almost everyone said she looked so peaceful and beautiful, even got positive comments on hair and makeup.” – Ann, Silver Spring, MD (March 2018)
“Keir was professional and patient and kind at a difficult time. We were always able to get help by someone, if main contact was not there. All were patient and professional.” – Del, Silver Spring, MD (March 2018)
“Thank you for a job well accomplished. Everyone is extremely professional and kind. Collins has been consistent for decades, as long as I remember attending funerals- and I am 49. For Irish and Italian families.. there have been a lot!” – Kathleen, Orlando, FL (February 2018)
“Neil was friendly and sympathetic. He had an excellent approach- a professional with experience. He made a difficult time very easy- my greatest thanks to him for that. The staff on the day of the service was helpful and mindful. Again, professional. My family thanks you all greatly!” – Christopher, Baltimore, MD (February 2018)
“Everything went so smooth getting my sister to her final resting place in Kentucky- thanks to Terry. He was very professional and caring. He made us feel very comfortable with planning the services.” – Carl, Gambrills, MD (February 2018)
“Mr. Keir Skiles was a wonderful help to us, with any questions or changes we needed done he was more than happy to help us and provide us with suggestion. The whole Collins staff were fantastic to my family and I through our hard time. ” – Marie, Silver Spring, MD (February 2018)
“John and Terry McHugh made my husband’s funeral beautifully personal and comfortable for me and my family. They had such thoughtful suggestions for the church seating and set up, took care of all the details. They made our funeral feel like a celebration.” – Katherine, Silver Spring, MD (January 2018)
“The best part of this whole series of events, was dealing with Collins. You do a fabulous job with attention to details. We have already recommended Collins to those in need, especially telling folks that you are service oriented, not motivated by greed. Keep up your good work. We pray you are around for many years to come.” – Rosemarie, Silver Spring, MD (January 2018)
“Mr. Rick Gates provided exceptional advice and was very sensitive and understanding of every aspect pertaining to the arrangements. Our experience with Collins Funeral Home staff has been very worthy and deserving of exemplary expert advice, resources, coordination of arrangements and above all truly overwhelming with gratitude. We are forever indebted to the facility for caring for our loved one’s needs.” – George, Burtonsville, MD (January 2018)
“Everything was perfect–from the arrangement conference, the flowers, the video, the viewing, and the funeral service–nothing could have been better. The arrangement conference was easier than I had anticipated. The list of personal effects needed, as well as a photograph was very helpful–decisions came easy with the options provided. Mom was laid to rest, and she looked beautiful. Thank you!” – Kathy, Germantown MD (December 2017)
“Terence McHugh was excellent–very sensitive to the family’s needs and requests, especially when he came to the house [to bring my dad into the care of Collins]. I appreciate the whole Collins Funeral Home staff, including Robert, who handled my father’s services on the day of the funeral.” – Jo Anne, Rockville MD (November 2017)
“Allison was very helpful. Thank you for all your help, much appreciated.” – Susan, Germantown, MD (November 2017)
“Derek Marble has been exceptionally kind and helpful to my family (for funeral services needed) in the past and present.” – Robert, Washington, DC (November 2017)
“Thank you so much for handling the funeral arrangements for my beloved brother. It went very well. Rick was very kind and patient with us. And thank you for the $100 refund.” – Lena, Silver Spring, MD (November 2017)
“Allison made the process of planning easy. She was great in helping with the arrangements for mom’s burial at Quantico. We held our Mom’s visitation at St. Mark’s church. You all at Collins made this process not feel like a burden or stressful.” – Moira, Sykesville, MD (November 2017)
“Joe was extremely knowledgeable and personable. I liked working with him very much.” – Roseanne, Rockville, MD (November 2017)
“Allison was very professional and knowledgeable. She made a difficult time in my life bearable. She was always available for questions I had. I received many favorable comments regarding how well my husband’s funeral was conducted. Thank you, Allison and all who assisted her.” – Frances, Silver Spring, MD (November 2017)
“All directors were extremely helpful. Rick Gates made the conference go very smoothly. Always pleased with Collins Funeral Home and your service to many of our family members.” – Iva, Merritt Island, FL (October 2017)
“Allison was very kind and helpful.” – Mary, Washington, DC (October 2017)
“My experience with the staff of the funeral was a professional and comforting one. From my first contact with Allison George to meeting Trish and Dezirae the night my father passed away. Even prior to the viewing for my dad, I felt that my dad, my family, and I were in good hands. I pray blessings upon blessings to you all for doing special, holy work. I am forever grateful to you for the kindness, the patience and the respect from you.” – Ndiaye, Silver Spring, MD (September 2017)
“Everything was perfect. You guys did an amazing job. Thanks to you and all your staff for all that you did to make today memorable for our family.” – Doug, Charlotte, NC (September 2017)
“We liked that this funeral home is owned and operated by a Catholic family. It really made it helpful that John was familiar with Catholic Funeral Rites and the local priests. John did a fantastic job explaining all of our options without pushing or pressuring us to buy things we didn’t want.” – Anthony, Silver Spring, MD (August 2017)
“Thank you so much for making everything run so smoothly. We could not ask for better service. Very organized and courteous staff. Everything explained and no pressure regarding arrangements, if any. Extremely accommodating.” – Gueck, Rockville, MD (August 2017)
“We were very pleased with the responsiveness, knowledge, professionalism and support of everyone. Terry (and John when Terry was not available) were patient and great. Derek was terrific for the viewing, funeral mass, and burial at Arlington. All of us felt it could not have gone more smoothly or better. Thank you.” – Peter, Ellicott City, MD (July 2017)
“Many thanks to Collins over the past two years as our family has lost three family members and all have been handled by Collins.” – Gerard, Severn, MD (July 2017)
“Everything was wonderful. Collins did a great job at the funeral and a month later at the Arlington burial.” – Lydia, Norwalk, CT (July 2017)
“Everything was beautifully done for my mother. Thanks for all your help and support. Everyone was very professional and helpful.” – Marilou, San Antonio, TX (July 2017)
“We were very happy with everything. Allison did a great job in listening to what we wanted and then accommodating us.” – Rita, Silver Spring, MD (June 2017)
“Thank you for making this process as easy as possible. My family and I were so happy with the viewing/funeral services and I appreciated how helpful, kind, and understanding your staff was throughout this process.” – Tiffany, McLean, VA (May 2017)
“I was very pleased with the funeral services provided by Collins Funeral Home. The staff was very professional and caring and generally helpful. I was very grateful that we had pre-paid the funeral.” – Constance, East Greenwich, RI (May 2017)
“The Collins Staff was exceptionally helpful in assisting the desired way in which I wanted to handle my husband’s memorial service.” – Fabrienne, Silver Spring, MD (April 2017)
“We were most impressed on the phone call and visit that there was no ‘hard sell” at all. We would very much recommend Collins.” – Vida, New York, NY (April 2017)
“This is the third funeral Derek has arranged for us in the past several years. As in the past, he was very helpful. My dad was 95… The funeral home did a fabulous job with his appearance.” – Angela, Derwood, MD (March 2017)
“Terry McHugh was very helpful and considerate. The quality of service was excellent. I have pre-planned my funeral. Thank you.” – Rita, Silver Spring, MD (March 2017)
“Mr. [Rick] Gates made all the arrangements. He suggested and we agreed on his suggestion to choose a local Deacon from this area to do the service. To our surprise, the Deacon was known by our family and the service at Cheltenham Veterans Cemetery will always remain in our hearts and memories forever. Excellent funeral service by Mr. Gates and Collins personnel!!” – Mary Ann, Silver Spring, MD (March 2017)
“Everything was beyond spectacular. Joe was great from start to finish. Great team, they made a difficult time much easier. Thank you all very much.” – Guerda, Silver Spring, MD (February 2017)
“Rick was very patient and made things as easy as possible. He listened to what we wanted and made it happen.” -Kirsten, Wheaton, MD (February 2017)
“Very professional and thorough. Appreciated all the care taken from the initial visit through to the burial (including handling the Marine Corps Honors ceremony).” – Linda, Kensington, MD (February 2017)
“We appreciate that everything went smoothly, very efficient with Mr. Gates, since the first day when he came to the house, to the conference. I just felt right because you feel like you are being taken care of, which sometimes is what you really need. He was very professional, courteous, and kind.” – Rosa, Kensington, MD (February 2017)
“Mr. Piner was very compassionate, patient, and caring. His expertise and warmth made all the difference. Also, I am grateful for him making sure my dad received a military send-off. Based on the outstanding care you provided to my late mother and father, I look forward to you managing the arrangements for my own funeral. May God continue to bless your establishment.” -Linda, Silver Spring, MD (February 2017)
“Excellent service, very generous with our time during viewing. Both Mother and Father’s funerals went smoothly. Many thanks to Terry [McHugh]” -Frank, Silver Spring, MD (February 2017)
“My father passed away early in the morning and by noon the same day, we found ourselves sitting down with Joe to make very unexpected arrangements. Joe was very considerate and eased us into the whole process He was kind, patient, and understanding. Thank you for helping us through a difficult time. God bless you.” -Anna, Kensington, MD (January 2017)
“Mr. Piner and Rev. Keith Miller did everything I asked for with kindness and compassion. Also, when Mr. Piner came to my house to pick up my father’s remains he was extremely respectful to me. His kindness helped in dealing with it. I appreciate the level of respect and professionalism I received. Thank you from the bottom of my heart.” – Haley, Silver Spring, MD (January 2017)
“Terry McHugh was outstanding. We appreciated his compassion, professionalism, and abundant knowledge that he shared with us during this extremely difficult time. I can’t thank you all enough for all the help you gave to our family. God bless you all.” – Cathy, Silver Spring, MD (December 2016)
“The initial call with Keir was very good. After that, Derek took over and was compassionate and professional and made the entire process a very positive experience. My mother’s body was shipped from a funeral director in Texas. I had an issue with [her appearance], when I asked Derek if he could take care of this, he told me he already had and my mother looked great.” – Margaret, Silver Spring, MD (December 2016)
“Everything was completely satisfactory and Mr. [John] McHugh is a true professional and a credit to your organization. Thank you very much!” – James, Hyattsville, MD (December 2016)
“Allison was very patient. Always with a smile, no matter how many times we called to ask questions. The self-application online was so easy and convenient to not repeat myself too many times to someone to have correct spelling. That method is so helpful- great idea.” – Diane, Largo, FL (December 2016)
“Terry [McHugh], thank you for the phenomenal job you did for our mother’s funeral. We greatly appreciated your kindness and help throughout the process.” – Calliope, Alexandria, VA (November 2016)
“At such a stressful time, Derek made things comfortable and easier to handle. He was very helpful and kind. Everything at the cemetery went off very well. The service was perfect, everything was on time. We were very pleased. We also were able to obtain death certificates in a timely fashion. A job well done and most appreciated.” – Janet, Huntingtown, MD (November 2016)
“The entire Collins’ staff was gracious and very kind. Mr. [John] McHugh along with Gate of Heaven Cemetery were very, very helpful and went above and beyond to make it special for my Dad. Thanks from my entire family.” – David, Ocean View, DE (November 2016)
“Excellent service and coordination with Resurrection Church. The professionalism and kindness of Allison George and Neil Piner are very much appreciated. The integrity of the company is also appreciated; services unused which were paid for years ago were refunded..” – Dorothy, Silver Spring, MD (October 2016)
“All went extremely well (something one cannot practice). Very calming and informative. Excellent help. Our driver Mike was an additional help with keeping a perfect attitude during our very sad time. He helped us adjust during the day’s process. And a very safe driver.” – Adrienne, Bethesda, MD (October 2016)
“Joe made a very sad situation easier to get through. He was so kind, compassionate, and extremely helpful. He provided all our requests without hesitation and even went that extra mile. My daughter and I thank him and your staff so very much.” – Janet, Silver Spring, MD (September 2016)
“Very informative, friendly, and welcoming. Non-sales approach was refreshing and much appreciated.” – Pragnya, Silver Spring, MD (September 2016)
“The Collins family has assisted our family in our times of need dating back to when your business was located on 14th Street, NW, Washington. John McHugh assisted us greatly during my husband’s recent services. He was professional, knowledgeable, and most of all courteous and caring” – Ann, New Carrollton, MD (September 2016)
“Ms. George and Mr. Gates were exceptional. You not only compete well against Hines-Rinaldi, you surpass them for family compassion. Corporate vs. Family owned: Collins wins! “ – Jean-Marie, Silver Spring, MD (September 2016)
“I was very happy with everything. Everyone told me how great she looked. The service was excellent, grave site service was wonderful. I couldn’t be happier.” – Cheryl, Silver Spring, MD (August 2016)
“Neil was professional, knowledgeable and kind. Also low-key and gave appropriate guidance. Thankful for Collins’ helpfulness in Arlington National Cemetery arrangements. Neil answered all our questions– it all went very smoothly.” – Quentin, Silver Spring, MD (August 2016)
“We couldn’t have asked for a sweeter, calmer, more compassionate or more professional funeral director for our mom than Allison. She became like a family member to us. Throughout the entire 3 month wait for Arlington interment, Allison made us feel so comforted and cared for that we never had any worries- we always felt that mom and our family were being cared for in the best way possible…” -Carol, Potomac, MD (August 2016)
“Allison was very helpful, patient and accommodating. It was a lovely service.” – Lauren, Mt. Airy, MD (July 2016)
“Derek was very helpful and sympathetic during this hard time for us. Would highly recommend Collins to everyone. Wonderful service performed by all the employees.” – Alberto, Silver Spring, MD (July 2016)
“Allison was very kind and extremely helpful. Thank you again for helping my family through a difficult time.” – William, Rockville, MD (July 2016)
“Terry was fabulous. Very caring and professional. My husband would have been proud of how everything was handled. Terry and I were a great team–he is truly awesome.” – Melanie, Laytonsville, MD (June 2016)
“Allison was very helpful and personable. She was easy to talk to but professional at the same time. Your staff is always kind and professional. They are instantly there before you even need to ask for anything.” – Carolyn, Hyattsville, MD (June 2016)
“Thank you for your extreme kindness, professionalism and service. When we called you at 5:00 a.m. we received a return phone call and assistance minutes after we called. Thank you.” – Francis, Elkridge, MD (June 2016)
“The arrangements were made during the blizzard–your people were great. Derek was very pleasant, very helpful, took his time with my mother, explained everything well.” – Eugene, Bowie, MD (June 2016)
“Everything was done professionally and I and my family were greatly helped as I and my sons had never had to do this before.” – Mary, Silver Spring, MD (June 2016)
“After meeting Derek Marble (funeral director) we knew [Collins] was the place we would use. Derek was very informative and to the point, willing to answer any questions. My family and I were very happy with the services and attentiveness of Derek to details” – Onix, Silver Spring, MD (May 2016)
“Joe Lotz made the sudden passing of my husband bearable. He was compassionate, professional, and extremely competent in assisting my family and me with the arrangements during our time of sorrow.” – Margaret, Silver Spring, MD (May 2016)
“Keir was thoughtful and very knowledgeable. He was helpful and a great listener. He was amazing!” – Kathleen, Glendale, AZ (May 2016)
“Keir and staff, all of you were very kind and did an amazing job. Many thanks!” – Rita, Silver Spring, MD (May 2016)
“Very kind and very professional. Excellent service. We will continue to come to Collins Funeral Home for future needs of our family” – John, Silver Spring, MD (May 2016)
“Very professional but very ‘human!’ Explained in an understandable manner – no high pressure – thank you Allison!” – Vincent, Silver Spring, MD (May 2016)
“It was a very smooth process. Rick was very helpful and clear with explanations…Thank you so much for everything, especially for helping us organize the visitation service with very limited time. We truly appreciate Rick.” – Lienthai, Silver Spring, MD (May 2016)
“Mr. Piner was excellent!! He was caring and compassionate and took care of our arrangements in a prompt and professional manner. Thank you Collins Funeral Home for taking care of my father’s funeral. It was a tough time for me and you made it easier. You were uplifting, caring, and compassionate. God Bless You.” – Simone, Capitol Heights, MD (May 2016)
“Information provided was clear and simple and we felt very comfortable. All the arrangements were excellent. We were impressed with the professional and courteous service.” – Maria, Silver Spring, MD (April 2016)
“I had to go over to Collins yesterday to make arrangements with my mom for my dad’s cremation, and I wanted to let you know that Derek Marble was really, really good. He seemed to understand that all families are crazy, and took everything we said into stride. Then last night around 9:15 pm, when I realized that we had actually left one family member off of the obituary notice, I called Derek’s number which he had kindly provided, and someone answered even though it was late, who was equally nice and helpful. You’ve got a good team there! Many thanks.”– Nancy, Chevy Chase, MD (April 2016)
“Comforting to have someone lead us through every detail. My family was very relieved and pleased to see that my father looked so much like himself.”– Karol, Silver Spring, MD (April 2016)
“Handled well with a caring attitude. Allison is an asset to your business. She has handled a few funerals for my family recently and done so well with efficiency. Your entire staff does an excellent job.”– Stephen, Harpers Ferry, WV (April 2016)
“Your professionalism and compassion softened our sadness. Terry was calming and comforting and of course helpful.”– Joseph, Silver Spring, MD (April 2016)
“A BIG thank you to John Kyle Collins McHugh and everyone else who assisted with the arrangements. From the beginning to the end everything was done professionally band with a gentle smile. I cannot thank John enough. I would recommend anyone, from co-workers, schoolmates, neighbors and of course family [to use Collins] — I did not feel that I had great services, rather exceptional services!” – Nathalie, Silver Spring, MD (April 2016)
“Rick was extremely helpful. showed much compassion and grateful for his suggestions. Pleasure to do business during a very stressful and sad time. ” – Sharon, Silver Spring, MD (April 2016)
“Joe was perfect–helpful when needed to agree with sibling on arrangements and provided just the right amount of advice. He was Great! … I cannot say enough about Joe Lotz. Definitely went up and beyond. Was incredibly helpful and kind without being over the top.” – Jacqueline, Silver Spring, MD (April 2016)
“Mr. Derek Marble is an asset to your company and was so helpful. It was SO easy with him–we send thanks and our gratitude to him and his excellent help” – John, Silver Spring, MD (April 2016)
“Thank you. I am glad my dad and mom chose to pre-plan with Collins 20+ years ago. Everything went very smoothly. Rick was very kind and helpful with all our details. Thank you for your caring service. You are appreciated” – Carla, Silver Spring, MD (April 2016)
“I felt like we were dealing with a family member or friend when we met with Neil Piner. Absolutely no pressure. Plenty of time to make decisions.” – Jenny, Silver Spring, MD (April 2016)
“This was the best possible experience for our family. Even though I live in Virginia, I have been telling people how much we appreciate your staff. Yours is an excellent organization” – Elizabeth, College Park, MD (March 2016)
“Terry was very much there for us. He couldn’t have been more accomodating. The facility was beautiful, as usual. The staff was very helpful also. Thank you all! Thank you for making this sad time a little more bearable.” – Pamela, Rehoboth Beach, DE (March 2016)
“Everything was perfect. Allison was wonderful. There are no words to explain our gratitude–everything was above our expectations. Thank you so much!” – Georgina, Clarksburg, MD (March 2016)
“The service Collins provides is so welcoming at the most difficult time. Professional and compassionate from beginning to end.” – Walter, Silver Spring, MD (March 2016)
“Joe was very kind during this difficult time. He was patient and compassionate. I never felt pressured to pay for more than what was needed under the circumstances. Thank you for your professionalism and kindness. As my husbands death was sudden and unexpected, I appreciated the patience with my questions during meetings and phone conversations.” – Morgan, Silver Spring, MD (February 2016)
“Allison and Collins Funeral Home provided excellent customer focused support to me during a very difficult time.” – Judith, Germantown, MD (January 2016)
“My family has always dealt with Collins Funeral Home, for many, many years. I can always count on them to be very professional and understanding in our true sorrow. Neil made everything very easy for us. We had never done pre-planning before and when my mother died we were glad we did. Thank you Neil!” – Catherine, Silver Spring, MD (January 2016)
“A January funeral followed by an October ceremony at Arlington cemetery. All along the way, Keir was great! Very good at answering questions and always taking action to keep progress happening. Thank you.” – Clifford, Pittstown, NJ (January 2016)
“Joe treated the whole situation with respect. He explained everything clearly and answered my questions with grace. This was my first time with funeral arrangements and Joe could not have been better.” – Margaret, Silver Spring, MD (December 2015)
“Allison made us feel very comfortable during such a stressful time. Collins arranged my fathers funeral 20 years ago and we appreciated your great service then. When we needed to make arrangements this time we knew we were going to Collins. Thank you!” – Stephen, Washington, DC (December 2015)
“The arrangement conference was business-like, efficient, on-point, respectful and friendly. Neil made it feel comfortable to be there. The whole process was done with ease.” – Alma, Silver Spring, MD (November 2015)
“Casey put me at ease about making funeral arrangements. This was especially helpful because this was the first time I had to do this and it was my husband.” – Ulricka, Silver Spring, MD (November 2015)
“Excellent service from beginning to end – extremely helpful in a difficult time.” – Terry, McLean, VA (October 2015)
“Casey was wonderful. She was very professional and helpful in every way.” – Donna, Silver Spring, MD (October 2015)
“The arrangement with Rick was very easy. He was not pushing or going into things we weren’t interested in. Rick helped explain things we did not understand –highly recommend (Collins) to friends.” – Carol, Silver Spring, MD (September 2015)
“My sisters and I had the misfortune of planning both our parents funerals this past year. Every member of the Collins staff treated us compassionately and quickly answered all questions.” – Brigid, Arlington, VA (September 2015)
“We were treated with the utmost respect and understanding of what we were going through. We can’t begin to express how grateful we were for the treatment & service Joe provided us. He was truly a blessing for my mom and our family during such a difficult time. Thank you so very much.” – Becky, Bethesda, MD (August 2015)
“Much kindness, consideration, patience, and wise suggestions for me.” – Nancy, Silver Spring, MD (August 2015)
“We live out of the area…Family has used another Funeral Home for years, but we’ll encourage them to only consider Collins. Thank you!.” – Victor, Hunt Valley, MD (June 2015)
“We are so grateful for the care and compassion for our father, husband, Papa, and brother. You exceeded our expectations as we celebrated his life. We could not have asked for better service.” – Ethlyn, Hyattsville, MD (June 2015)
“Keir was very helpful and patient. It was a pleasure working with him. Our family appreciates all of the kind service of all.” – Connie, Silver Spring, MD (May 2015)
“I had a meeting for pre-planning and a meeting after my father passed away. In both instances the staff was very patient and arrangements were clearly explained.” – Melissa, Lutherville, MD (May 2015)
“Joe was so compassionate and genuine. He made mom’s day so precious. Will never forget his expertise and kindness.” – Jacquelyn, Darnestown, MD (April 2015)
“We are truly grateful to John and the entire staff at Collins. Thank you for the expert care and services.” – Nancy, Richmond, VA (April 2015)
“Rick was very kind and helpful. He walked me through the entire process as did all the people who helped me with three previous funerals. I appreciate his sensitivity and caring attitude. Thank you for everything. It all went perfectly.” – Anne, Silver Spring, MD (April 2015)
“We are so appreciative of Neil’s and Keir’s calm and courteous professionalism on the night our mother died, when we were so distraught, they came out late and took matters in hand. We are extremely grateful.” – Joseph, Huntington, MD (March 2015)
“Joseph made our experience at the most difficult time of our family life full of peace and comfort. I was especially confident that I had nothing to worry about. Joseph always knew the answer to our questions, always tried to make us aware of what was going to happen. We will always remember the dignity and respect that he showed us. In the future we would recommend Collins Funeral Home to all of our friends and family ” – Donald, Olney, MD (March 2015)
“Collins did the arrangement for us in 2000 and did an excellent job, which is why we returned. Once again, you did an excellent job.” – Robert, Germantown, MD (February 2015)
“Based on my experiences with Collins down thru the years, they have always been completely professional and made dealing with the loss of a loved one as easy as possible.” – Carol, Rockville, MD (February 2015)
“This was such a difficult time and John and Maureen really made this seamless. You all were so helpful and supportive. There is nothing you could of done better. Thank you so much from the bottom of my heart.” – Judy, Gaithersburg, MD (January 2015)
“Keir put me at ease explaining everything clearly and making the experience much less stressful than I anticipated. Everyone was so kind and helpful. Thank you for everything you did for me.” – Kristin, Silver Spring, MD (January 2015)
“At a time when family members are emotional, distraught, and confused, Collins is a very welcomed resource. This is a valued family business and we feel grateful for helping us navigate the funeral arrangements. Thank you.” – Michael, Henderson, NV (January 2015)
“The conference was scheduled at a convenient time for family and the funeral director was patient and understanding to the families needs. Thank you for being supportive and helping all family members through the difficult times.” – Annette, Oleny, MD (January 2015)
“Keir and all the staff helped make this difficult time easier with their kindness and professionalism.” – Doris, Derwood, MD (December 2014)
“We were so taken with the professionalism and compassion from everyone at Collins. Making pre-arrangements was incredibly helpful. We felt that we were treated with such respect and genuine concern. We never felt rushed or that this was just a “business”” – Christine, Gaithersburg, MD (November 2014)
“Could not be more helpful, informative, clear, or compassionate. Compared to my friends experience with others in the DC area, Collins is head and shoulders above all the others.” – John, Scottsdale, AZ (November 2014)
“Neil was knowledgeable, articulate and made me feel comfortable with the plans. He professionally coordinated all aspects of the funeral. Collins Funeral Home did an exceptionally fin job in coordinating services at Arlington National Cemetery. Thank you for your fine job.” – Fredricka, Olney, MD (October 2014)
“This was the first experience our family had with having to ship a body out of state. Your services were greatly appreciated and the employees are extremely good.” – Lucille, Orlando, FL (September 2014)
“Our family could not have asked for more. Your entire staff was wonderful and I will not ever forget the kindness and how professional the Collins family treated us.” – Arthur, Melbourne, FL (August 2014)
“Our family is extremely grateful for the outstanding service and support provided by the entire Collins staff during our recent loss. Thank you for your compassion and help.” – Margaret, Gaithersburg, MD (August 2014)
“This is the 3rd funeral we have had at Collins in 2 years. Neil Piner and staff made everything so easy for us at such a difficult time. Our arrangements were perfect! Thank you so much for your service and consistency.” – Angela, Laytonsville, MD (June 2014)
“My mother (the deceased) looked beautiful. I can’t express to you how thankful we were to see her peaceful and absent all the horrid effects of Parkinson’s. Thank you.” – Annette, Olney, MD (June 2014)
“Keir did an excellent job, from the original conference (he was very patient in dealing with me and my 5 children with their varying ideas and input), to the visitation, funeral and burial. He was always available to answer questions and make suggestions when necessary–and to get things moving along in a quiet, dignified manner.
I first visited your place in the late 1940’s on 14th Street in DC. Many family members and friends have used your family’s services. I was totally surprised (though pleased) to receive a refund. You could have kept it and I would have never known the difference. I greatly appreciate your honesty.” – Claire, Kensington, MD (May 2014)
“Unfortunately my parents did not make any pre-arrangements. I would have recommended they did so after my mother passed a few years ago. It was a stressful time for our family financially when he died this year. Your care and understanding were excellent. Thank You!!” – Linda, California (May 2014)
“When the doorbell rang I went to answer it and there stood Rick Gates to pickup my husband. I felt such joy that my friend was here to help me once again. He is such a wonderful man. This was the hardest day of my life. I needed a friend like Mr. Gates. He was so very kind and gentle with us. We were blessed by his help!” – Patricia, Silver Spring (May 2014)
“Collins has handled 3 generations of my family. Terry did an excellent job handling everything–outstanding service and support to the family.” – Robert, TEXAS (April 2014)
“I have always held Collins Funeral Home in high esteem. Only place I would consider for any of my family. Very professional, very comforting.” – Joyce, Annapolis, MD (April 2014)
“Terence McHugh was excellent. You made a very hard time for me much easier. Thank you so much for all that you did. Your funeral home is the absolute best!!!” – Spero, Westminster, MD (March 2014)
“Allison was extremely professional, helpful and competent. Excellent.” – Johanna, Silver Spring, MD (March 2014)
“Rick Gates was wonderful. He was professional and very thorough. We felt an instant rapport with him, which carried through the entire process.” – Rita, Bethesda, MD (February 2014)
“The arrangements, visitation, funeral and burial at Arlington made us feel very cared for, but not in a depressing way. The McHugh brothers did an outstanding job.” – Peggy, Bethesda, MD (February 2014)
“Gentle care and a very sympathetic staff. Great relief on my part. I would ABSOLUTELY recommend Collins to others.” – Tracie, Rockville, MD (January 2014)
“Robert was outstanding in helping us make the arrangements. I have always heard great things about Collins and I would absolutely recommend them.” – John, Silver Spring, MD (January 2014)
“Without any prior knowledge, Casey was a Godsend. She was extremely thorough in all aspects of the arrangement; from obit to urn to mass cards. Knowledgeable, accommodating and friendly. Thank you.” – Andrea, Damascus, MD (January 2014)
“I can only give excellent feedback for my husbands funeral arrangements, wake and funeral…all was exceptional.” – Kara, Silver Spring, MD (January 2014)
“Terry and all the Collins staff that we met were professional, careful and respectful. Despite difficult circumstances it was a relatively painless process. Thank you.” – Marie, Silver Spring, MD (January 2014)
“Neil was very understanding and compassionate. He let me see my husband before cremation. That was comforting to me and I really appreciated that kindness. “ – Patricia, Rockville, MD (January 2014)
“It was all very professional…It was comforting to know that we were in such good hands, my daughter was in a good place and everything was managed beautifully. Many thanks!” – Jan, Takoma Park, MD (January 2014)
“It was a relief to have all details taken care of and we did not have to worry about calling all the various parties. You all did a great job.” – Michael, Kensington, MD (January 2014)
“This was the best possible scenario for the saddest day of our life. John was unbelievable helpful and I will never forget how special he made Jim’s tribute. Thank you–oh, and you need to charge more (for your services).” – Mary, Bethesda, MD (December 2013)
“I appreciate how well you took care of me and my family. Thank you for your support.” – Patricia, Silver Spring, MD (December 2013)
“I was so thankful that my mother preplanned her funeral and Joe made it very comfortable. Everything was perfect and beautiful and just as she wanted it.” – Maureen, Columbia, MD (December 2013)
“Casey was very accommodating and considerate. She made everything very comfortable.” – Patrick, Chester, MD (November 2013)
“Neil and others were very professional, courteous and made me and my family comfortable. Enjoyed the experience .” – Mary, Silver Spring, MD (November 2013)
“Everyone we’ve dealt with at Collins has been comforting, compassionate and professional. Neil was especially kind to us during our entire ordeal–we thank him sincerely.” – Sally, Potomac, MD (November 2013)
“Myself and my family were very happy with the wonderful care you took with my husband. God bless you all. I will highly recommend Collins FH.” – Irma, Hyattsville, MD (October 2013)
“Everything was handled in a very professional manner and made me (at a difficult time) feel very at ease.” – Mildred, Silver Spring, MD (October 2013)
“Overall experience was very positive. Guidance received was appreciated. All staff extremely pleasant and helpful. Service coordination excellent–church, cemetery, military. Thanks!” – Mary Beth, Silver Spring, MD (October 2013)
“Thank you for your outstanding care. We are grateful!” – Jean, Gaithersburg, MD (September 2013)
“I could not have been more pleased with everything you did to provide my mother’s funeral…I can’t say enough good things.” – Barbara, Silver Spring, MD (August 2013)
“Appreciated the efforts of the entire staff in handling this important effort at a difficult time.” – Rudolph, Alexandria, VA (August 2013)
“Everyone whenever I called was very helpful and answered all my questions. Highly recommend Collins.” – Theresa, Washington, DC (July 2013)
“We were very pleased with the professional and courteous services that we received from Collins Funeral Home.” – Marlene, Silver Spring, MD (February 2013)
“Collins is very professional and you can depend on perfection here.” – Laverne, Silver Spring, MD (February 2013)
“I would definitely recommend you to anybody else, and use your services again for any family member. I couldn’t have asked for better service. Thank you.” – Jose, Bladensburg, MD (January 2013)
“Thank you for a good experience during a bad time.” – Cathy, Ashburn, VA (January 2013)
“I definitely would recommend Collins. Every detail was handled expertly. You did an outstanding job” – Tom, Silver Spring (January 2013)
“The people who did the make-up and hair did a magnificent job. My mother looked beautiful” – Susan, Silver Spring (January 2013)
“Our family has been very satisfied with Collins and their professional service.” – Florence, Silver Spring (January 2013)
“The arrangement conference was extremely professionally done and with great care and concern. Great job!!” – James, Olney (January 2013)
“I can’t even begin to find the words to thank you. I know you went beyond the call of duty to help and support us.” – Maureen, Gaithersburg (December 2012)
“We are so fortunate that you were there for us when we needed your services.” – Eileen, Silver Spring (December 2012)
“Shortly after my wife’s funeral I happened to attend a funeral service at a competitor. Without getting into details, it was then that I truly appreciated what an outstanding job Collins Funeral Home did.” – Patrick, Rockville (November 2012)
“From start to finish the funeral could not have gone any better.” – Danny, Chevy Chase (November 2012)
“We were very pleased with the entire funeral process. Everything was handled in a professional and courteous manner. We would not have changed anything.” – Phyllis, Silver Spring (November 2012)
“The viewing and funeral was exactly as we wanted. We received many compliments — a good reflection on Collins! Mom looked AMAZING — incredible likeness. Very wonderful and comforting.” – Karen, Hyattsville (November 2012)
“(The arrangement) was done with courtesy, compassion and understanding. Terry took time explaining everything. It was comforting.” – Mimi, Silver Spring (November 2012)
